Services & Experience

As part of the major transformational programme to streamline company operations the customer set an objective to improve its claims business process efficiency.

The customer had a number of regional IT systems, supporting the claims business processes and business practices which varied across the different regions. An initiative was launched to standardize upon the unified global business processes and information definitions, and to develop a global IT solution which would enable the business unit to have one common operating platform world-wide, realize the synergies and reduce redundant processes and systems.

A demanding timeline was set, where the solution had to be delivered in 6 months. The solution had to be integrated with a number of standard internal IT systems and have the state-of-the-art application architecture to enable flexible adaptation to changing business needs going forward.