Claims Workflow Solution Development & Maintenance
Challenge
As part of the major transformational programme to streamline company operations the customer set an objective to improve its claims business process efficiency.
The customer had a number of regional IT systems, supporting the claims business processes and business practices which varied across the different regions. An initiative was launched to standardize upon the unified global business processes and information definitions, and to develop a global IT solution which would enable the business unit to have one common operating platform world-wide, realize the synergies and reduce redundant processes and systems.
A demanding timeline was set, where the solution had to be delivered in 6 months. The solution had to be integrated with a number of standard internal IT systems and have the state-of-the-art application architecture to enable flexible adaptation to changing business needs going forward.
Solution
The customer turned to C.T.Co to be its development partner for the initiative based on the track record in delivering challenging projects in short timeframes with high quality using proven agile iterative development methodology.
The project team was distributed across several locations in US and Europe, which made effective communication among all the parties paramount to the success of the project.
C.T.Co supported the customer in project management, application architecture and design, development and integrated quality assurance, enabling the customer to focus on requirements gathering and specification and functional solution design.
Leveraging the end-to-end services package provided by C.T.Co enabled the customer to have very lean staffing internally, with most of the customer team members focused on working with the business unit representatives to ensure that the optimal solution is built from the business perspective.
Agile iterative development process was followed because the customer and C.T.Co had extensive positive joint experience using it in delivering similar projects with high success.
Key elements of the process included:
- broadband communication channels between all the project team members, e.g. between the business analysts and developers and testers
- iterative development and incremental delivery, which enabled new intermediate application versions to be released for the customer review in iterations spanning two weeks, with each new version containing increasingly more and stable functionality
- integrated continuous quality assurance, ensuring that there is an integrated and tested application available after each iteration
- customer capability for project steering as the detailed requirements specifications and application were developed incrementally, allowing the customer to schedule most important for the implementation first
- efficient status reporting at all levels of the projects, from the daily developers’ and testers’ status meetings to weekly status updates with project managers from the customer and C.T.Co and regular project review board meetings which included key managers from both sides
